Accessing Scalp Cooling
How do I access scalp cooling?
Please speak with your provider at the treatment facility or please contact us at Paxman for further information by email patient@paxmanUSA.com
There’s an issue with the cooling machine. Could you please help?
The Paxman system is under a full technical support contract. You can contact Paxman at 844-572-9629 for assistance or email your inquiry to firstname.lastname@example.org.
I’ve lost my Pay for Use Token. How can I order another one?
Our team wil be happy to help, please call 844-572-9629 for assistance or email your inquiry to email@example.com.
I paid for my cap and I haven’t received the shipment yet. What is the status?
Please call the Paxman Hub 844-572-9626 and one of our team will be able to investigate this for you.
How long will the pharmacy take to deliver my cap?
The pharmacy will review your prescription and make contact with you via phone within 48 hours (URGENT Requests received by pharmacy before 1pm/MST will be contacted same day//URGENT Requests received by pharmacy after 1pm will be contacted within 24 hours) of them receiving it. Once the pharmacy is able to make phone contact with you, they will be able to review expected delivery date options. We have typically seen the caps ship either same or next day, however they will be categorized by treatment start date.
The cap does not feel as cool as I expected. Is there something wrong with the system?
Some people find that the cap is not as cold as they feared it might be, and for some people the cap feels less cool as the treatment continues. This is usually because the body acclimatizes quickly and chances are that you will feel a numbing effect rather than cold. Also the first treatment can feel like it is much colder than others, but again, this is often because you know what to expect.
It is highly unlikely that there is an issue with the system. If the system is not cooling efficiently and therefore not achieving the appropriate temperatures, it will alert so that your clinical team is aware.
Will I be able to have treatment if there is a fault with the Pay for Use Token?
Yes, the HCP has a Master Key Card which can be used in the event of any technical errors. Please be aware that you must inform the Paxman Hub if this does occur, you can contact them on 844-572-9626
I’m currently using a cap, but not for Paxman. My HCP doesn’t have a machine in the office. Can I switch to the Paxman cap?
Paxman HQ are in the best position to look into this for you as a possibility. Please contact firstname.lastname@example.org with the details of your inquiry.
How can I get a cooling system demonstration?
If you are a representative from a hospital or a cancer center, you can get a system demonstration by submitting your request in writing at HCP@paxmanusa.com and someone from Paxman HQ will be in touch with you very soon. Alternatively, call 855-5PAXMAN (855-572-9626).
I don’t have breast cancer. Can I still use the cap for my chemo treatment?
This is dependent on your cancer type. The Paxman Scalp Cooling System is cleared by the FDA for use with all solid cancer tumors. For patients who don’t meet the FDA recommendation for the Scalp Cooling Cap, we recommend that you consult with you MD. You can access scalp cooling if your physician has written a prescription or has filled out the enrolment form.