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Accessing Scalp Cooling

Standard Processing Time – You are all set, your payment has been processed and the RX was sent. The next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap so please do try to be available to answer any calls. Allow up to 48 hours and if you’ve not heard from us, please feel free to call 8445 PAXMAN (844-572-9626)

Urgent Processing Time (if RX is received by Pharmacy by 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling so the next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap today, so please do try to be available to answer any calls otherwise this will not be possible.

Urgent Processing Time (if RX is received by Pharmacy AFTER 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling, so within 24hrs Pharmacy will attempt to call you to schedule shipment of your cap, so please do try to be available to answer any calls, otherwise this will not be possible.

The Scalp Cooling Cap comes with additional items in the Paxman Personal Cap Kit. We recommend taking all the items with you to your appointment in the carry case/bag that is provided. The items included with the cap are:
• Purse/Carry Case
• Pay for Use Token – This is attached to the end of your cap tail and activates the Paxman Scalp Cooler for use
• Headband – To be placed below the ears, to reduce discomfort from the cap
• Spray bottle – To moisturize hair with water prior to putting on cap
• Shampoo
• Conditioner – To provide a protective layer between the hair and the cooling cap
• Towel
• Detangling hairbrush
• Cleaning wipes
• Mirror
You may wish to take a sweater and neck scarf to ensure you are warm through your treatment and a headcover to come home in as your hair will be damp. You can read more about your treatment day here

Yes, the caps and lines are latex free. They are made from silicone.

There is no need to stop scalp cooling due to hair loss unless you want to. Remember that by continuing to scalp cool you will see stronger, faster and healthier hair regrowth than you would without scalp cooling, it is not just about the short term. Do ensure any exposed scalp is covered by rearranged retained hair or a disposable surgical/scrub cap to increase tolerability and comfort during treatment.

Having a very short hairstyle won’t have an effect on hair retention. You don’t need to cut your hair unless you want to. The only occasions in which you might want to consider cutting and/or thinning your hair are if it is very thick and very long, as the weight may put tension on the roots and you want to ensure good contact with the cap and the scalp. Manageability throughout treatment is the thing to concentrate on. Having a trim is a good idea to get rid of any damaged or dry hair as this is more likely to tangle or knot.

There are a couple of things that you can do that can help to make the experience much more comfortable. First of all, ask your physician if you can have something for pain before you start cooling, it can really help. Secondly, make sure that your forehead is well protected. There are lots of nerve endings in your forehead, so make sure that you are using a headband or equivalent. There’s lots of advice in our cap tutorial videos.

While it sounds very simple, distraction can work really well for the tough first 15 minutes, whether that is music, a film, having a conversation or even meditating and concentrating on your breathing. It can really make a difference.

If there is an issue with the Paxman Scalp Cooling System that you are using, please ask a member of your clinical team to get in touch with us on +44(0)1484349444 or send an email to complaints@paxmanscalpcooling.com

This is dependent on your cancer type. The Paxman Scalp Cooling System is appropriate for use with all solid cancer tumors. We have also seen patients scalp cool with Hodgkin’s lymphoma, but this would be at the discretion of your doctor. If you do not fall in to these categories, please get in touch with your physician.

You can order our haircare products through our shop.

One of your clinical team will help you to fit your cap before you start your treatment. Despite this, it is really important that you are as familiar as possible with the right cap fit. Please watch our cap fitting tutorial videos as many times you think is necessary for you to feel comfortable with how a good cap fit should look and feel.

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