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Financial

Standard Processing Time – You are all set, your payment has been processed and the RX was sent. The next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap so please do try to be available to answer any calls. Allow up to 48 hours and if you’ve not heard from us, please feel free to call 8445 PAXMAN (844-572-9626)

Urgent Processing Time (if RX is received by Pharmacy by 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling so the next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap today, so please do try to be available to answer any calls otherwise this will not be possible.

Urgent Processing Time (if RX is received by Pharmacy AFTER 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling, so within 24hrs Pharmacy will attempt to call you to schedule shipment of your cap, so please do try to be available to answer any calls, otherwise this will not be possible.

Scalp cooling is still considered an out-of-pocket expense by insurance companies, and you must work with your insurance company to seek reimbursement. Unfortunately, it might take some persistence with multiple attempts to submit an order to finally receive reimbursement from your insurance company. We would encourage you to contact your insurance company to see if there is anything else Paxman can provide to further your claim, we will assist as much as we can.

We have started to see insurers reimburse patients for scalp cooling. Please refer to https://coldcap.com/i-want-to-scalp-cool/insurance-reimbursement/

We have also created a simple document that details how you may work with your insurer to obtain reimbursement: https://coldcap.com/wp-content/uploads/2022/06/5-Steps-to-Reimbursement_R2.pdf

Currently, the Paxman Scalp Cooling Cap and treatments are not covered by insurance companies. Paxman are working to see what the insurance companies will be open to including on their formularies. Initially this is a self-pay treatment – we are working hard to navigate the reimbursement landscape to ensure that scalp cooling is accessible to all in the future. We would encourage you to talk to your insurer about scalp cooling. Find guidance here.

We don’t store payment information. When you’re providing banking information, it’s through a secured IVR system, which we will not have visibility. This is to stay in compliance with PCI (payment card industry) standards.

Visa, MasterCard, Discover, debit cards, bank account with routing information.

Please get in touch with you provider for more information on costing, or get in touch at patient@paxmanusa.com for specific information.

A refund can be processed following completion of page 2 of the enrollment form by the treating physician or nurse, which needs to be faxed to the Paxman Hub. Since the Cap has already been shipped, once the Cap is returned, a refund will be processed with a $220 restocking fee applied.

We do not have access to this information. HairToStay reviews applications for assistance, so please contact them for their advice.

The HairToStay Foundation provides assistance to patients who qualify to receive funding to help pay for the cap and or cycles. We would also recommend you check with your healthcare provider for any other options available to you locally.

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