How do I access scalp cooling?
Please speak with your provider at the treatment facility or please contact us at Paxman for further information by email patient@paxmanUSA.com
I paid for my cap and I haven’t received the shipment yet. What is the status?
Please call the Paxman Hub 844-572-9626 and one of our team will be able to investigate this for you.
My hair is thin and patchy, should I stop scalp cooling?
There is no need to stop scalp cooling due to hair loss unless you want to. Remember that by continuing to scalp cool you will see stronger, faster and healthier hair regrowth than you would without scalp cooling, it is not just about the short term. Do ensure any exposed scalp is covered by rearranged retained hair or a disposable surgical/scrub cap to increase tolerability and comfort during treatment.
How wet does my hair need to be for scalp cooling treatment?
It is important to prepare your hair properly before you put your cold cap on. We run through the process in our cap tutorial videos, but it is important to make sure that the hair that is under the cap is damp enough to slick back, but not dripping wet. If you have very thick or curly hair you may wish to use significantly more water to ensure that all of your hair is fully damp through to your scalp. You may find this easier with some help. There is no specific amount of water required, everyone will vary. Dampening the hair reduces volume which allows for a better cap fit, but also allows more effective heat conductivity. and The hair that is directly beneath the cap needs to be dampened and a small amount of conditioner smoothed over the surface.
Is scalp cooling painful?
Everyone is different in their tolerance to the cold. Scalp cooling should not be painful, but some people do find it unpleasant or uncomfortable. Patients report that the first 10-15 minutes are the most uncomfortable. After this the scalp acclimatizes and will generally feel numb rather than uncomfortable. This is due to the scalp being rapidly brought down in temperature from circa 98.6°F (37°C) to 64°- 72°F (18 – 22°C). Less than 3% of people discontinue use of scalp cooling because they find it intolerable.
Are the caps and lines latex free?
Yes, the caps and lines are latex free. They are made from silicone.
What happens once my payment is completed?
Standard Processing Time – You are all set, your payment has been processed and the RX was sent. The next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap so please do try to be available to answer any calls. Allow up to 48 hours and if you’ve not heard from us, please feel free to call 8445 PAXMAN (844-572-9626)
Urgent Processing Time (if RX is received by Pharmacy by 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling so the next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap today, so please do try to be available to answer any calls otherwise this will not be possible.
Urgent Processing Time (if RX is received by Pharmacy AFTER 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling, so within 24hrs Pharmacy will attempt to call you to schedule shipment of your cap, so please do try to be available to answer any calls, otherwise this will not be possible.