The Cap

Not all patients see ice crystals on their hair after their scalp cooling treatment. Ice crystals are not a sign that scalp cooling has gone particularly well, and can be a result of several factors.
Ice crystals are more likely to occur if a lot of water has been used in the hair preparation stages, or if the cap was removed quite quickly after treatment. Do not be disheartened if you don’t see ice crystals, this does not mean that the system wasn’t cold enough or that your treatment didn’t work – the systems are designed to function at a consistent temperature and will alert if there is an issue with the temperature.

Standard Processing Time – You are all set, your payment has been processed and the RX was sent. The next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap so please do try to be available to answer any calls. Allow up to 48 hours and if you’ve not heard from us, please feel free to call 8445 PAXMAN (844-572-9626)

Urgent Processing Time (if RX is received by Pharmacy by 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling so the next thing that will happen is Pharmacy will attempt to call you to schedule shipment of your cap today, so please do try to be available to answer any calls otherwise this will not be possible.

Urgent Processing Time (if RX is received by Pharmacy AFTER 4pmEST/1pmMST/12pmPST) – You are all set, your payment has been processed and the RX was sent for urgent handling, so within 24hrs Pharmacy will attempt to call you to schedule shipment of your cap, so please do try to be available to answer any calls, otherwise this will not be possible.

Yes, the caps and lines are latex free. They are made from silicone.

It is important to prepare your hair properly before you put your cold cap on. We run through the process in our cap tutorial videos, but it is important to make sure that the hair that is under the cap is damp enough to slick back, but not dripping wet. If you have very thick or curly hair you may wish to use significantly more water to ensure that all of your hair is fully damp through to your scalp. You may find this easier with some help. There is no specific amount of water required, everyone will vary. Dampening the hair reduces volume which allows for a better cap fit, but also allows more effective heat conductivity. and The hair that is directly beneath the cap needs to be dampened and a small amount of conditioner smoothed over the surface.

You can also find more information here

There is no need to stop scalp cooling due to hair loss unless you want to. Remember that by continuing to scalp cool you will see stronger, faster and healthier hair regrowth than you would without scalp cooling, it is not just about the short term. Do ensure any exposed scalp is covered by rearranged retained hair or a disposable surgical/scrub cap to increase tolerability and comfort during treatment.

There is more guidance on how to apply the disposable theatre cap in our hints and tips tutorial video

Please call the Paxman Hub 844-572-9626 and one of our team will be able to investigate this for you.

Please speak with your provider at the treatment facility or please contact us at Paxman for further information by email patient@paxmanUSA.com