Location: the United States of America

Patient Support & Guidance

The Paxman Scalp Cooling System exists because of Sue

Paxman as a company was born out of a husband’s desire to prevent his wife from suffering through the trauma of chemotherapy-induced hair loss. Our founder and chairman Glenn Paxman used his knowledge and expertise in the refrigeration industry to pioneer a scalp cooling system that enables people going through chemotherapy treatment to maintain their hair.

The family mentality of caring and supporting those going through what can be traumatic treatment side effects is maintained to this day and has become a core value as Paxman continues to grow. We understand how important consistency, privacy and control are to a patient facing cancer.

Step 1:

Cap Sizing

Sizing the cold cap is the first step of the scalp cooling process and will be done for you by one of your clinical team. The video will guide you through the steps so you know how the ideal cap fit should look and feel.

Remember you are looking for a snug all over fit which means the cap is in close and consistent contact with your scalp

Step 2:

Hair Preperation

Hair preparation is an important part of scalp cooling as it lays the foundations for a close and consistent cap fit, which in turn will give you the best possible outcome and hair retention.

With hair preparation we are aiming to achieve 3 key things:

1. Smoothing down your hair across your scalp to reduce the volume, getting rid of any air pockets.

2. Using water to help increase conductivity, ensures that it is as easy as possible for heat to transfer away from your scalp.

3. Using conditioner to ensure that the cap is easy to remove

Achieving these three key points changes a little based on your hair type and thickness, and can be done in various ways, but it is important to remember that as long as you are achieving the above three points, then there is no wrong way of doing hair preparation.

Understand your hair type

The diagram below will help you to identify the hair type that feels closest to your hair in its natural state (without styling or the use of heated tools). It’s pretty common for people to have a range of hair texture across their scalp, so try to pick the one that is most similar to the majority of your hair.
Hair Type 1 & 2
Hair Type 2 & 3

Step 3:

Forehead Protection

Please ensure that your forehead is ALWAYS protected during treatment by creating a barrier between the cap and the patient’s skin. This will reduce the discomfort. You can use an elasticated cotton headband, positioned on the forehead, below the hair line and below each ear, as seen on the image below.

Step 4:

Cap Assembly

• Pinch together the edges of the silicon cap (Fig 1)
• Insert the pinched cap inside the cap cover (Fig 2)
• Pull the Silicon cap sides outwards to fill the cap cover and pull the cap cover up over the silicon cap so that the cover fully covers the external surface of the silicone cap (Fig 3)
• Ensure that there is a snug fit between the cap cover and the silicone cap. (Fig 4)

Step 3:

Forehead Protection

Please ensure that the patient’s forehead is ALWAYS protected during treatment by creating a barrier between the cap and the patient’s skin. This will reduce the discomfort. 

You can use an elasticated cotton headband positioned on the forehead, below the hair line and below each ear.

Step 4:

Cap Assembly 

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Step 5:

Final Checks

Your clinical team will perform final checks before you got into your treatment. For any additional guidance visit our hints and tips section here.
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Please note that all the standard protocol of patient preparation should be carried out before fitting the cap. It is also important to still utilise the headband or medical gauze with this cap to prevent direct contact between the silicone cap and intact bare skin.

• Lift the front part of the cap cover up so that the silicone cap is visible.
• Fit the cap to the patient’s head whilst standing directly in front of them to ensure
the cap is on straight. Align the front of the silicone cap with the hairline and
around the ears Fig 14.8.
• Replace the cap cover rim once you are happy with the cap position Fig 14.9.
• Fully tighten the chin strap to set the cap in position Fig 14.10.
• Pull tight on the bungee cord at the back of the cap Fig 14.11. and lock in place
utilizing the bungee cord toggle Fig 14.12.
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Scalp cooling haircare