Unfortunately there are no guarantees when it comes to scalp cooling, and as a result we will not be able to issue a refund due to hair loss. There are a number of elements that can impact hair retention, the primary factor being drug regimen - you can see an indication of the hair retention you may see with certain drug regimens using the scalp cooling outcomes calculator.
It is important to remember that scalp cooling protects the follicles which will help to promote faster and healthier hair regrowth, even with significant hair loss.
